Work Ethics!

I see a vast difference in the work ethics between the Indians and the Americans. I know, I cannot generalize this statement. But most of you would have come across this kind of situations. The Indian traders dont seem to be interested in developing a long-term relationship with the customer whereas the American businessmen are more than happy to establish a long-term business with a customer.

I can provide you with an example to corroborate this point. I was using an Airtel mobile for more than 2 years when I was working in Chennai. But on a short notice, I had to come to the US on business. I had paid an advance of Rs. 2000 /- at the beginning when I got my connection, under the agreement that, it would be refunded to me on the event of my disconnecting the service. Since, I had a very short time to plan my travel, I was not able to visit the Airtel office to get my refund. I thought, I could take care of that after coming to the US.

But it has been close to 7 months now and I would have sent them more than 20 emails and would have called them atleast 3 times. But I dont think they have the faintest of ideas to refund my money back. I was hoping to get an Airtel connection again, when I return back to Chennai. But after this, I can never stand that though anymore. How can I?

I have a Cingular mobile here in the US and it would be unjust if I say that I have no problems with them. But the point is, whenever I call their customer care for any such issues, I can feel the warmth and politeness in their voices that appeases my anger at the very moment. By the time I hang up the call, I feel more than satisfied because my issues would have been taken care off right away and I dont ever feel like changing my service provider.

This is just one of the cases, I can list 'n' number of examples to prove this. Huh, I dont see a reason why Indian businesses don't provide customer satisfaction as expected. Any body has any clue?